Throughout our 37 year heritage, ERW has always prided ourselves on excellent customer service
After all, we’re only as good as our last installation, and relying on word of mouth and recommendations is really important to us. But we are also aware there is always room for improvement so we take all customer feedback extremely seriously. After every installation we ask our customers to fill in a questionnaire for us. The questionnaire asks about first impressions, interaction with the company, product choice and quality, value for money and overall satisfaction.
2016 is over it’s half way mark and our customer feed back so far for this year has been outstanding. Our customer testimonials have been coming in thick and fast and so far a whopping:
98% of our customers were very happy and 2% were happy with our overall services and 100% of our customers stated that they would recommend us to family and friends
We looked back at 2015 and compared it to the reviews we have received so far this year.
In 2015, 90% of our customers were very happy, 9% were happy and 1% were satisfied with our Overall services. 98% of our customers stated that they would recommend us to family and friends.
That’s a fantastic 8% increase in customers that are very happy with our services & 2% increase in customers who would recommend us to family and friends.
To see the full results and why people buy from us CLICK HERE or visit our customer testimonial page to view comments from our customers.
Our award winning indoor facility showcases the entire range of products. You can browse at your leisure and see for yourself the quality of construction and finish available on our wood windows and doors.
We are here to offer you help and advice on whatever type of project you are undertaking.
Monday – Friday: 9:00 am – 5:00 pm
Saturday: 10:00 am – 4:00 pm
We also have a Technical Area dedicated to Construction Industry Professionals where we can help with specification and compliance issues.
We accept payment by all major Debit & Credit Cards