ERW recognises that the maintenance of quality standards in all activities is the key to our success and reputation. The company is therefore committed to a policy to provide a service which fulfils the requirements and expectations of our customers in all ways and also where necessary meets with regulatory requirements.
In order to achieve this commitment, a documented quality management system which meets the requirements of BS EN ISO 9001: 2008 has been established in which the Managing Director is responsible for determining measurable objectives for customer satisfaction and the aspirations of the company.
The system operates from the receipt of an enquiry to completion of the project involving a series of processes which are operated within the business. Appropriate indicators of performance of processes are used to identify potential improvements in the company’s capability and capacity.
The processes and practices are described in a Quality Manual together with other documents which are adhered to by all employees. Objective evidence is provided to demonstrate that the system is maintained and that the processes are being effectively operated.
The company continually improves the effectiveness of the quality management system and the objectives are appraised at management reviews at which this policy is examined for continued suitability.
All employees are made aware of this policy and its objectives and are committed to its implementation.
The system is maintained by ongoing verification activities together with appropriate training and education of those involved and the overall improvements sought are monitored as part of the regular management review of the system.
LAWRENCE WALL
22nd June 2015
ERW has been a major contributor in improving the physical appearance and energy conservation in our property which sits in the middle of Stokesley’s conservation area. In four phases of design and installation since early 2018 you have helped transform our property with complete distinction.
From assistance given to lodging planning applications with Hambleton District Council through advice on window design and final installation, I can give no higher praise than commending ERW on every aspect of installation.
I first visited your showroom and workshop in the Autumn of 2017 and was impressed with the factory tour afforded me by Kirsty Semark (Customer Service Supervisor). I was convinced that ERW could provide the solution to upgrading our ageing timber windows and appreciate the help and courtesy extended from you and all your staff – many of whom I have met during our four phases of installation.
The very recent installation of a new ‘Eton’ front door enhances the front elevation with perfection.
Please convey our sincere thanks to everyone involved with the workmanship, installation and administration.
Mr U, Stokesley
I remember visiting your showroom and saying that I wish my windows could be as good as the ones on your display and they are! I am absolutely delighted with them. They have transformed the front of my house. All installation staff involved were extremely polite and professional in their approach. They treated my home with respect and ensured that they cleaned thoroughly after. Please pass on my thanks to them for the quality of work they have done. It has been much admired by so many people, so I will not hesitate to recommend your firm in the future.
Mrs R, Stokesley
Having just recently had wooden windows installed by your company, I would like to thank you for the professional and efficient service you provided. From my initial phone call to ERW through quotation and survey it all went very smoothly. I congratulate you on your work force who were all polite, punctual, reliable, tidy, helpful, considerate and very hard working. A CREDIT TO ERW! Needless to say I am delighted with my new windows and would not hesitate to recommend ERW to anyone who wants to deal with a professional family run firm.
Mrs B, Wolviston, Billingham
We had our door fitted yesterday and we are thrilled with it!!
Thank you so much for all your help with the design process. We felt very well supported with this major purchase. You guided us sensitively and listened to what we wanted. And now we have our design and are very happy indeed
Mr & Mrs Robinson, Stockton
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We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.
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