This article was published on January 8, 2016
Throughout our 37 year heritage, ERW has always prided ourselves on excellent customer service.After all, we’re only as good as our last installation, and relying on word of mouth and recommendations is really important to us. But we are also aware there is always room for improvement so we take all customer feedback extremely seriously. After every installation we ask our customers to fill in a questionnaire for us. The questionnaire asks about first impressions, interaction with the company, product choice and quality, value for money and overall satisfaction.
2016 is over it’s half way mark and our customer feed back so far for this year has been outstanding. Our customer testimonials have been coming in thick and fast and so far a whopping:
98% of our customers were very happy and 2% were happy with our overall services and 100% of our customers stated that they would recommend us to family and friends
We looked back at 2015 and compared it to the reviews we have received so far this year.
In 2015, 90% of our customers were very happy, 9% were happy and 1% were satisfied with our Overall services. 98% of our customers stated that they would recommend us to family and friends.
That’s a fantastic 8% increase in customers that are very happy with our services & 2% increase in customers who would recommend us to family and friends.
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We were delighted with the service offered by all members of the ERW team – helpful, patient, professional and courteous. Even though the windows were not the cheapest we are very happy with them. Well Done!
Mr & Mrs M, Stockton on Tees
From our initial inquiry we felt immediately reassured that we were dealing with a company which understood our requirements and which would be able to deliver excellent quality and service. We were not disappointed, we have been delighted throughout with the friendly and help guidance, excellent quality and clean and efficient installation. Very professional customer focused service.
Mr & Mrs S, Gateshead
The service you all provided was second to none, a great job well done!
Ms S, Beamish
We are delighted with the product supplied. The leaded windows look really good and very much in character with the house and with the previous windows. The installation team have been very helpful and informative throughout and are a credit to your company. An excellent job and done exactly as per your contract program (which makes a nice change from some of the builders we have used in the past!). Thank you.
Mr & Mrs D, Stockton on Tees
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